Getting Started Is Simple
A thoughtful onboarding process designed to understand your needs and deliver exceptional care. Most families begin care within 3–5 business days.
Getting started with home care typically begins with a free consultation where a care manager assesses the individual's needs, living situation, and personal preferences to develop a customized care plan. At Colorado CareAssist, the process takes three steps: first, a phone or in-home consultation to understand care needs and answer questions about services and costs; second, caregiver matching based on personality, skills, schedule availability, and geographic proximity; and third, care begins within days, with ongoing communication through the Family Room portal where families can view real-time care notes, caregiver schedules, and service updates. No long-term contracts are required, and care hours can be adjusted at any time from a minimum three-hour visit up to 24-hour live-in care. All caregivers are employees of the agency, fully insured, bonded, and covered under workers' compensation.
How It Works
Getting started is simple — three steps to peace of mind.
Free Consultation
Tell us about your loved one's needs. We'll listen, answer questions, and build a plan — no cost, no commitment.
Custom Care Plan
We match you with a caregiver based on personality, skills, and schedule. Every plan is tailored to your family.
Care Begins
Your caregiver arrives prepared and ready. We check in regularly to ensure everything is going smoothly.
We Take the Time to Get It Right
Many agencies rush to fill shifts. We take a different approach. Our comprehensive onboarding process ensures we truly understand your situation before care begins. This investment of time upfront means better care, fewer adjustments, and stronger relationships from day one.
Have questions? Call us directly — we answer 7 days a week. (303) 757-1777
Our 6-Step Onboarding Process
From first conversation to seamless care — typically 3–5 business days
Initial Conversation
15–30 minutes
A friendly, no-pressure phone call to understand your situation. We'll discuss the care needs, timeline, and answer your initial questions. No forms, no sales pitch — just a conversation.
- Understand your care situation
- Discuss timing and urgency
- Answer your initial questions
- Determine if we're a good fit
Outcome: You'll know if we're the right agency to explore further
In-Home Assessment
60–90 minutes
A care coordinator visits your home (or facility) to conduct a comprehensive assessment. We evaluate care needs, home safety, daily routines, and personal preferences. This is where we really get to know you.
- Physical and cognitive evaluation
- Home safety assessment
- Daily routine documentation
- Personal preferences and interests
- Family dynamics discussion
Outcome: Complete picture of care needs and environment
Care Plan Development
24–48 hours
Based on our assessment, we develop a detailed care plan tailored to your specific needs. This includes care tasks, schedule recommendations, caregiver requirements, and a transparent cost estimate.
- Customized care plan document
- Recommended schedule
- Caregiver skill requirements
- Clear pricing breakdown
- Goals and outcomes defined
Outcome: A detailed plan you can review and approve
Caregiver Matching
1–3 days
We don't just assign whoever's available. Our matching process considers skills, personality, interests, schedule compatibility, and your specific preferences. You'll meet and approve your caregiver before care begins.
- Skills and experience matching
- Personality compatibility
- Schedule alignment
- Interest and hobby matching
- Meet-and-greet introduction
Outcome: You approve your caregiver before care starts
Care Begins
Day 1 of care
Your caregiver arrives prepared and informed. A care coordinator is available for support during the first shifts. We establish communication channels and ensure you know how to reach us anytime.
- Caregiver arrives fully briefed
- Coordinator support available
- Communication setup complete
- Care documentation begins
- Emergency contacts confirmed
Outcome: Smooth first day with full support
Ongoing Support
Continuous
Care doesn't end at onboarding. We conduct regular check-ins, quality visits, and care plan reviews. Your coordinator remains your point of contact for questions, adjustments, or concerns — available 24/7.
- Regular coordinator check-ins
- Quality assurance visits
- Care plan adjustments as needed
- 24/7 availability for concerns
- Ongoing family communication
Outcome: Continuous quality and support
What to Expect
Standard Onboarding
3–5 Business DaysMost families begin care within a week. This allows time for thorough assessment, proper caregiver matching, and comprehensive preparation.
Urgent Situations
24–48 HoursFor hospital discharges or urgent needs, we can mobilize faster while still ensuring quality. Rapid response available 7 days a week.
Complex Care
5–7 Business DaysFor dementia care, high-acuity needs, or multi-caregiver schedules, additional time ensures the right team and thorough preparation.
Hospital Discharge? We Can Start Care Fast
When a loved one is being discharged from the hospital, families often have just 24–48 hours to arrange care. Colorado CareAssist has a streamlined process specifically for hospital discharges — same-day or next-morning care coordination, direct communication with discharge planners, and caregivers trained in post-acute recovery support.
Same-Day Coordination
Call us from the hospital. We can have a caregiver ready within 24 hours so your loved one never comes home to an empty house.
Discharge Planner Communication
We work directly with your hospital's discharge team to ensure a seamless handoff — no gaps, no confusion, no dropped details.
Post-Acute Training
Caregivers trained in fall prevention, medication management, and mobility assistance during recovery to support healing at home.
No Long-Term Commitment
Start with post-discharge care. Adjust the schedule up or down — or stop entirely — as your loved one recovers and regains independence.
Call us now — we answer 7 days a week, including evenings:
Denver: (303) 757-1777Colorado Springs: (719) 428-3999Common Questions
Is there a cost for the assessment?
No. The initial conversation and in-home assessment are complimentary. You're not committed to anything until you approve a care plan.
What if we don't like the caregiver?
Fit matters. If the match isn't right, we'll find another caregiver at no additional cost. Your comfort is our priority.
Can we change the care plan later?
Absolutely. Care needs evolve. We review and adjust care plans regularly, and you can request changes anytime.
What if we need care urgently?
Call us directly at (303) 757-1777. We handle urgent situations routinely and can often begin care within 24–48 hours for hospital discharges and emergencies.
Do you require long-term contracts?
No. We don't lock you into contracts. Care can be adjusted or discontinued with reasonable notice — usually one week.
How do we communicate with caregivers?
Through our family care app and portal. You can message caregivers, view care logs, and reach your coordinator directly — all in one place.
Ready to Start the Conversation?
The first step is always a simple phone call. No forms, no pressure — just a conversation about your needs.
Available 7 days a week, 8am–8pm
24/7 for urgent care needs
Getting started with Colorado CareAssist begins with a free phone consultation to understand your family's care needs, followed by an in-home assessment to develop a personalized care plan. The agency can begin providing care within days of the initial consultation — including same-day or next-morning coordination for post-hospitalization situations. Colorado CareAssist serves families across Colorado's Front Range including Colorado Springs, Denver, Boulder, Pueblo, and surrounding communities. Services start from $40 per hour in Colorado Springs, $43 per hour in Denver, and $45 per hour in Boulder County, with flexible scheduling from a few hours per week to 24/7 live-in care. No long-term contracts are required, and the agency assists with VA benefit applications and insurance coordination at no additional charge. Call (303) 757-1777 for Denver or (719) 428-3999 for Colorado Springs.
Take the Next Step
Ready to get started?
Call us today — a care coordinator will walk you through every step, at no cost or obligation.