Colorado veteran at home receiving care authorized through the VA Community Care Network

VA Community Care in Colorado — Home Care Through TriWest

The VA Mission Act expanded veterans' access to community providers. Here is how Colorado veterans get home care authorized through the VA Community Care Network and TriWest Healthcare Alliance.

VA Mission Act

What Is the VA Community Care Program?

The VA MISSION Act of 2018 created the VA Community Care Network (CCN), which allows eligible veterans to receive care from approved community providers when the VA cannot provide timely or geographically accessible care. For home care, this means veterans can receive personal care, homemaker, and home health aide services from non-VA providers like Colorado CareAssist — with the VA paying the cost through its community care contractor.

Veterans are eligible for Community Care when the VA cannot provide an appointment within 20 days for primary care or mental health, or 28 days for specialty care; when the drive to the nearest VA facility exceeds 30 minutes for primary or mental health care, or 60 minutes for specialty care; or when the VA determines it is in the veteran's best interest to receive care in the community.

Community Care is separate from the VA pension benefit. Aid & Attendance and Housebound are pension supplements that pay veterans a monthly amount they can use to cover care costs. Community Care is a direct authorization for specific care services billed to the VA — no out-of-pocket cost to the veteran for authorized services. Learn about Aid & Attendance

How It Works

Getting Home Care Authorized Through TriWest

TriWest Healthcare Alliance administers the Community Care Network for VA Region 5, which includes all of Colorado. Here is the referral process from start to care.

VA Determines Eligibility

The VA determines that a veteran needs a service it cannot provide in a timely or geographically accessible manner. This triggers the Community Care referral process.

TriWest Issues an Authorization

TriWest Healthcare Alliance — the CCN administrator for VA Region 5 covering Colorado — issues a care authorization to an approved community provider such as Colorado CareAssist.

Care Begins with an Approved Provider

The veteran receives care from the community provider. The provider bills TriWest directly. The veteran pays nothing out of pocket for authorized services.

Ongoing Coordination

The community provider keeps the VA care team informed. Reauthorization requests are submitted as needed to extend care.

How to start the referral: Talk to your VA primary care provider and request a Community Care referral. You can also contact the VA Community Care line at 1-866-606-8198 or ask to speak with a VA Patient Advocate at your facility. A County Veterans Service Officer (CVSO) can also help navigate the referral process. va.gov/communitycare

TriWest Healthcare Alliance

The CCN Administrator for Colorado

TriWest Healthcare Alliance manages the VA Community Care Network for VA Regions 4 and 5, which together cover the entire western and central United States — including all of Colorado. When your VA facility issues a Community Care referral for home care in Colorado, TriWest receives the authorization and coordinates with an approved provider like Colorado CareAssist.

Colorado CareAssist holds an active provider agreement with TriWest. Our care coordinators are familiar with the authorization process and billing requirements, which means veterans do not have to navigate the administrative side alone.

Veterans and family members can verify a provider's CCN participation or find other authorized providers through the VA Find Care directory.

What CCA Provides Under CCN Authorization

  • Personal care and activities of daily living
  • Homemaker services (light housekeeping, laundry, meals)
  • Medication reminders and health monitoring support
  • Companionship and cognitive engagement
  • Transportation to VA appointments
  • PTSD-aware caregiving with military culture training
  • Family communication through Digital Family Room
  • Flexible scheduling — hourly to 24/7 live-in

Self-Directed Care

Veteran Directed Care (VDC)

Veteran Directed Care is a VA-funded program that gives eligible veterans a budget to manage their own care — including the ability to hire family members as paid caregivers. It is one of the most flexible VA programs available.

V

Veteran-Controlled Care Budget

The veteran works with an Area Agency on Aging (AAA) or Aging and Disability Resource Center (ADRC) to develop a spending plan. The veteran — not the VA or a case manager — decides how funds are used.

D

Hire Family Members as Caregivers

One of the most distinctive features of VDC is that veterans can hire a family member, friend, or neighbor as a paid caregiver. The caregiver is employed through a fiscal intermediary that handles payroll and taxes.

C

Coordinate Through Colorado AAAs

In Colorado, VDC is coordinated through the state's Area Agencies on Aging. Eligible veterans are enrolled through their VA medical center. Ask your VA primary care provider or Patient Advocate whether VDC is available through your facility.

E

Eligibility Requirements

Veterans must be enrolled in VA healthcare, have a VA-documented need for personal care services, and be enrolled in the VA's Home and Community Based Services (HCBS) program. Not all VA facilities offer VDC — ask your care team.

Colorado VA Locations

Colorado VA Healthcare Facilities

Community Care referrals originate from your VA facility. Here are the primary VA healthcare locations serving Colorado veterans.

Eastern Colorado Health Care System

Aurora (Denver Metro)

The main VA medical center for the Denver metro area. Provides primary care, specialty services, mental health, surgical, and long-term care. Manages most Front Range Community Care referrals.

VA Western Colorado Health Care System

Grand Junction

Serves veterans on Colorado's Western Slope and surrounding rural areas. Refers veterans to community providers including home care when VA capacity is exceeded.

Boulder Community-Based Outpatient Clinic (CBOC)

Boulder

Provides primary care, mental health, and some specialty services to Boulder County veterans. Community Care referrals for home care are coordinated through the Eastern Colorado system.

Colorado Springs CBOC

Colorado Springs

Serves veterans in El Paso County and the Pikes Peak region. Coordinates with the Eastern Colorado Health Care System for Community Care authorizations.

Pueblo CBOC

Pueblo

Serves southern Colorado veterans including Pueblo, Huerfano, and Las Animas counties. Home care referrals are coordinated through the Eastern Colorado or Albuquerque VA systems depending on location.

VA Community Care Network
VA ApprovedCommunity Care Network
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My VA team referred me to Colorado CareAssist through TriWest. The authorization process was handled entirely between them and the VA — I just started receiving care. It was the easiest part of the whole experience.

Robert M.

Aurora, CO

Why Colorado Families Choose CCA for Veteran Care

Colorado CareAssist has served veterans and their families since 2012. We are locally owned, not a franchise, and our caregivers receive specialized training in PTSD awareness and military culture. We work directly with TriWest on CCN authorizations, assist families navigating Aid & Attendance applications, and coordinate transportation to VA appointments across the Front Range.

Whether you are pursuing a Community Care referral, waiting on an Aid & Attendance decision, or simply need help now — contact us for a free, no-pressure consultation.

Serving veterans throughout Boulder, Broomfield, Denver, Adams, Jefferson, Douglas, Arapahoe, El Paso, Pueblo, and surrounding areas.

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Questions about VA Community Care in Colorado?

We work directly with TriWest Healthcare Alliance for Community Care authorizations. Call to learn how to get your care started.