Frequently Asked Questions
Answers to the questions Colorado families ask most about home care
How much does home care cost in Colorado?
Our home care services are offered at a flat hourly rate that covers everything — personal care, housekeeping, meal preparation, transportation, medication reminders, and even light handyman work. There are no hidden fees, service tiers, or surcharges for specialized care like dementia support. For current rates, call us at (303) 757-1777 or (719) 428-3999.
Do you require a long-term contract?
No. We do not require contracts. You can increase, decrease, or discontinue services at any time with reasonable notice — typically one week. Many families start with just a few hours per week and adjust from there.
What areas of Colorado do you serve?
We serve families across the Colorado Front Range, including Denver, Boulder, Colorado Springs, Pueblo, Broomfield, Littleton, Lakewood, Highlands Ranch, and surrounding communities in Boulder, Broomfield, Denver, Adams, Jefferson, Douglas, Arapahoe, El Paso, and Pueblo counties.
How quickly can care begin?
For standard situations, care typically begins within 3 to 5 business days. This allows time for an in-home assessment, care plan development, and proper caregiver matching. For urgent needs like hospital discharges, we can often begin care within 24 to 48 hours.
What background checks do your caregivers undergo?
Every caregiver passes a thorough screening process that includes Colorado Bureau of Investigation (CBI) background checks, Colorado Adult Protective Services (CAPS) verification, drug testing, reference checks, and skills assessments. We re-screen periodically throughout employment.
Do your caregivers receive dementia care training?
Yes. Every Colorado CareAssist caregiver — not just some — completes comprehensive dementia care training. This includes understanding dementia stages, communication techniques, behavioral management, sundowning strategies, safety protocols, and family support. There is no extra charge for dementia care.
Can I choose or change my caregiver?
Absolutely. We carefully match caregivers based on your loved one's needs, personality, interests, and schedule. You meet and approve your caregiver before care begins. If the match is not right for any reason, we will find a new caregiver at no additional cost.
What is included in your services?
Our flat rate covers a comprehensive range of services: personal care (bathing, dressing, grooming, toileting, transfers), housekeeping and laundry, meal preparation, medication reminders, transportation to appointments and errands, companionship, light handyman work and home safety modifications, and pet care. One rate, everything included.
Do you help with VA benefits for veterans?
Yes. We have extensive experience helping veterans and their families navigate VA benefits, including Aid and Attendance, Housebound benefits, the Program of Comprehensive Assistance for Family Caregivers, and Veteran Directed Care. Our team assists with paperwork, documentation, and the application process at no extra charge.
Is there a minimum number of hours required?
We offer flexible scheduling to meet your family's needs. Whether you need a few hours of respite care each week or 24/7 live-in support, we work with you to design a schedule that fits. There are no rigid minimums that force you to pay for more care than you need.
How do I stay informed about my loved one's care?
Through our Digital Family Room portal. After every shift, your caregiver documents what was done, how your loved one is doing, and any observations. Family members can access care notes, shift summaries, and communicate with the care coordinator from any device, at any time.
What happens if my caregiver is sick or unavailable?
We maintain a team of qualified backup caregivers who are briefed on your loved one's care plan. If your regular caregiver is unavailable, we arrange reliable backup coverage and notify you in advance. Continuity of care is a priority — we do not leave families without support.
Is the initial consultation free?
Yes. The initial phone conversation and in-home assessment are completely complimentary, with no obligation. We use this time to understand your situation, evaluate care needs, assess the home environment, and discuss your goals. There is no pressure and no commitment until you approve a care plan.
Can you help with hospital discharge or post-surgery care?
Yes. We routinely coordinate with hospitals and rehabilitation facilities for discharge planning. Post-surgery care includes mobility assistance, medication reminders, wound care support, meal preparation, housekeeping, and transportation to follow-up appointments. We can often start within 24 to 48 hours of discharge.
What makes Colorado CareAssist different from other agencies?
We are family-owned and Colorado-based — not a franchise. One flat rate covers all services with no hidden fees or tiers. Every caregiver receives dementia training, not just specialists. We include handyman services that no other agency offers. We pay caregivers above market rate for better retention and consistency. And you get a dedicated care coordinator who knows your family by name.
Do you provide 24-hour or live-in care?
Yes. We offer both 24-hour care (with caregivers working in shifts around the clock) and extended-hour arrangements for families who need continuous support. Whether the need is temporary — such as post-surgery recovery — or ongoing, we design a schedule that ensures your loved one is never without support.
Safety & Quality
Every Colorado CareAssist caregiver undergoes a rigorous screening process before entering a client's home. Our safety standards are non-negotiable and applied without exception.
Background Verification
- Colorado Bureau of Investigation (CBI) criminal history check
- Colorado Adult Protective Services (CAPS) verification
- Sex offender registry check
- DMV driving record verification
- Ongoing monitoring for new offenses
Drug & Wellness Testing
- Pre-employment drug screening
- Random testing year-round
- Reasonable suspicion testing
- Post-incident testing
Insurance & Bonding
- $3 million general liability coverage
- Honesty bonds on every caregiver
- Full workers compensation for all employees
- Commercial auto insurance for transportation
Caregiver Training Standards
- Comprehensive orientation covering safety and client rights
- Dementia care certification for every caregiver
- Veterans care and PTSD awareness training
- Regular performance reviews and continuing education
Data & Privacy Security
- HIPAA-aligned infrastructure with encrypted data at rest and in transit
- Role-based access controls and audit logging
- Client data never sold to third parties
- Digital Family Room secured with multi-factor authentication
Operational Safeguards
- GPS verification of caregiver arrivals
- Real-time schedule monitoring
- Automated alerts for missed check-ins
- Secure communication channels between family and care team
Still Have Questions?
Every family's situation is different, and general answers only go so far. The best way to get specific guidance for your family is a conversation. Call us, and we will listen to your situation and help you figure out the right next step — no obligation, no pressure.
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Every family's situation is different. Let's find the right care together.